Client Business Analyst

Your role on client projects will be alongside Project Management and Data Relationship Management. Therefore, excellent communication and teamwork is required.

08 December 2020


Overview

The origins of FE fundinfo is the joining of three successful businesses and we are proud that we have not only retained but built on the substantial brand equity and recognition that has been created over many years.

The company’s vision is to be the leading service provider to the global fund industry by making it more efficient and transparent.  FE fundinfo does this by connecting fund manufacturers and distributors with a single source of high-quality data and providing the tools, infrastructure and expertise needed to create, distribute, research and invest in funds.

We are looking to hire a full time Business Analyst to work within the Client Deliveries team.  The role will be based out of our Luxembourg office primarily focused on the publiFund product and expand out from there.

As a business analyst you will be responsible for analysing client requirements as part of client projects; thereby ensuring that the client is provided the correct services as per their requirements.  It will be your responsibility to ensure that the client understands the features and modules available and that these are configured in a suitable way.  Where services are not currently available you will be required to communicate this to the client, and where applicable work with the product team to assess future feasibility.

Your role on client projects will be alongside Project Management and Data Relationship Management.  Therefore, excellent communication and teamwork is required.

The role will also form part of an operating model for existing services provided to clients.  As a business analyst you will have a strong product knowledge, particularly around certain modules, and will be able to provide support on certain services (e.g. configuration tasks) to existing clients when required.

 

Key Responsibilities

The key elements of the Client Business Analysts role are:

Onboarding projects

  • Analysing and capturing detailed client requirements through face to face meetings, conference calls and emails.
  • Document client requirements thereby detailing the functionality, data and aesthetic aspects of the project in an agreed format.
  • Translate and provide services for the client requirements within the range of services provided by publiFund at FE fundinfo.
  • Providing client consultancy regarding their requirements; offering suggestions for the best and most practical solutions to their requirements.
  • Handling service/module/product configuration tasks where applicable, e.g. factsheet template creation and styling.
  • Working closely with Project Managers and Data Relationship Managers during the project stages to ensure alignment.
  • Attending client meetings, project update calls.
  • Providing product development ideas based on client feedback and requests.

 

Non-onboarding activities:

  • Form part of the operating model to support services that require ongoing configuration changes.
  • BAU support requests from clients.
  • Work with the product development teams to develop new ideas.

Key Skills

  • 5+ years’ experience as a Business Analyst
  • Good technical knowledge/background
  • Excellent written and verbal communication skills
  • Previous experience of requirements capturing, analysis and documentation
  • Fluent in English (C1), additional language skills are appreciated
    • Business Analyst qualifications (ISEB or equivalent) beneficial but not crucial
    • Educated to degree level or equivalent
    • Experience of different development approaches (Waterfall, Agile/Scrum)
    • Experience in the fintech/financial services industry beneficial but not crucial

 

Application Process

Please send your CV in English to lu.jobs@fefundinfo.com.