Desktop Support Engineer

The primary purpose of the role is to support the company’s European user base. The role is based at the company’s Woking site with a requirement to travel to London sites to ensure that the UK users have effective support.

23 November 2020


The primary purpose of the role is to support the company’s European user base.  The role is based at the company’s Woking site with a requirement to travel to London sites to ensure that the UK users have effective support.

KEY ACTIVITIES - To cover all aspects of technical services (although not limited to):

  • Provide technical services and support for the following areas:
    • End User Computer – Windows 10, Office 365 applications, Security (Encryption and Sophos AV) and Patching (Applications and OSE)
    • Office based infrastructure supporting the office environment – Local AD servers, Local Application servers (Print, DHCP, etc), Hybrid exchange servers, local backups (include tape management), etc.
    • Office 365 administration – Azure AD, SharePoint, Teams, Exchange
    • Microsoft Remote access solution support -- VPN, Microsoft RDS Farm
    • Office Network Infrastructure -- WAN and LAN connectivity, routers, firewalls, and security.
    • Internally developed applications and systems
    • Group policy maintenance -- identifying improvements to implement best practices and troubleshooting when there are issues.
  • Communication with Users:
    • Regular incident progress and notifications of impending changes or expected outages.
    • Ensure tickets are managed, with updates at any stage of working through the support ticket.
  • Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM)
    • Post-tests for compatibility issues
    • Working with QA to ensure service is as expected.
  • Document maintenance for all computer systems and applications implemented.
  • Ad hoc project work as required.
  • Performing software and operating system upgrades, ensuring system licensing is applied correctly.

KNOWLEDGE/SKILLS REQUIRED

  • Intune\MDM experience.
  • Experience with PowerShell and creating scripts for use in Microsoft Office 365, Azure and on-premise.
  • Ability to collaborate with team to identify new products/solutions that will improve the end-user experience.
  • Stakeholder management – effective oral and written communication skills to support end users and implement solutions for software/hardware issues.
  • Knowledge of ITIL, ISMS will be an added advantage. ITIL Foundation certification is beneficial, Experience with Microsoft Azure Active Directory/Autopilot/Intune, CCNA or MCSA certification is beneficial but not essential

Next Steps

If you are interested in applying please send an email with the company’s formal application form and an up to date CV ensuring that you put Desktop Support Engineer in the Subject Title to UK.Jobs@fefundinfo.com 

Please note the deadline for applications is Friday, 4th December 2020 – applications received after this date will not be processed.