Senior Desktop Administrator

• Provide 2nd/3rd line technical services and support for the following areas: o Internal systems, Cloud(Azure) and network infrastructure. o Microsoft related technologies: Windows 10, O365 & Exchange, SharePoint o Remote access solution support: VPN, Microsoft RDS farm o Network level: WAN and LAN connectivity, routers, firewalls, and security • Communication with Users: keeping them informed of incident progress, notifying them of impending changes or agreed outages, updating support tickets during each step. • Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM) • Document maintenance for all computer systems and applications

05 March 2021


Job summary

  • Provide 2nd/3rd line technical services and support for the following areas:
    • Internal systems, Cloud(Azure) and network infrastructure.
    • Microsoft related technologies: Windows 10, O365 & Exchange, SharePoint
    • Remote access solution support: VPN, Microsoft RDS farm
    • Network level: WAN and LAN connectivity, routers, firewalls, and security
  • Communication with Users: keeping them informed of incident progress, notifying them of impending changes or agreed outages, updating support tickets during each step.
  • Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM)
  • Document maintenance for all computer systems and applications
  • identify new products and solutions, that improve the business.
  • Work alongside the team in patching, testing and builds.
    • Post-tests for compatibility issues
    • Working with QA to ensure service is as expected.
  • Performing software and operating system upgrades, ensuring system licensing is applied correctly.
  • Knowledge of ITIL, ISMS will be an added advantage. ITIL Foundation certification is beneficial, Experience with Microsoft Azure/Autopilot/Intune, CCNA or MCSA certification is beneficial but not essential
  • With excellent communication skills, they should be able to walk customers, in any global region, through problems, helping remotely when required for a variety of software and hardware issues.
  • Experience with PowerShell and creating scripts for use in Microsoft Office 365, Azure and on-premise.
  • Intune\MDM experience would also be a benefit.

Work Experience

  • 5 to 6 years.

Send in your resumes to India.Recruitment@fefundinfo.com