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SOLUTIONS INSTI – Marketing & Digital 2

Our Company Values & Competencies

We drive success through our core values

The success of FE fundinfo is grounded on three core values - Trust, Connectivity, and Innovation. Each of these values embodies a set of integral competencies that helps us deliver the best to our customers and stakeholders.

We believe that these core values serve as the guiding principles that distinguish us in the competitive landscape. As we navigate the dynamic business environment, these values not only shape our identity but also inspire us to explore new frontiers, adapt to change, and consistently exceed expectations.



Trust is the foundation upon which our company stands. It is not just about honesty or reliability, although those certainly are crucial components. Trust encompasses a broader spectrum, one that touches on authenticity, transparency, and respect.

For our employees, we create a trusting environment where ideas are shared openly, feedback is welcomed, and everyone's contribution is valued. For our customers and partners, trust is about delivering on promises, maintaining confidentiality, and consistently meeting or surpassing expectations. Furthermore, our trust value goes hand-in-hand with our commitment to corporate responsibility, assuring stakeholders of our ethical conduct and operational integrity.

  • Building trust is fundamental as it fosters a sense of reliability and transparency with our team, customers, and partners. It's the bedrock of our relationship-building efforts.
  • Upholding a curious and growth mindset allows us to continually learn and adapt, staying relevant in the ever-changing market landscape.
  • Driving teamwork not only streamlines the decision-making process but also harnesses the diverse skills within our team ensuring collective success.
  • Being open to challenge ensures we're always ready to adapt and solve problems. It fuels our resilience and ability to thrive in adversity.
  • Exhibiting proven expertise showcases our experience, skill, and knowledge, strengthening our credibility in the market place.




In a digital age marked by rapid advancements and technological complexities, we understand that the power of human connectivity is unparalleled. It's what empowers us to truly understand the wants and needs of our clients, enabling us to deliver tailored solutions that provide real value. It fosters the sharing of ideas, insights, and knowledge which is key to our collective growth.

While Connectivity includes forming strategic partnerships and networking in external spheres, it also refers to optimising internal communication and cooperation within the workplace. This value stands for building bridges – with and amongst clients, co-workers, and communities all over the world.

  • Adding value for all parties ensures a mutually beneficial relationship. It leads to long-term customer retention and repeat business.
  • Delighting clients is centralised to our business model. Our priority is to exceed client expectations and make their journey with us rewarding.
  • Forming strategic partnerships helps to broaden our horizon and open up new avenues for growth and development.
  • Honest communication promotes transparency and strengthens the trust that underpins our relationships.
  • Pioneering client success is our end-goal, it ensures we deliver results that benefit our clients and support their success.




Innovation is the catalyst that propels us into the future. It fuels our commitment to bolster traditional methods with fresh ideas and creative thought, setting us apart and reinforcing our competitive edge. We believe in questioning the status quo and pushing boundaries to discover efficient ways of providing services and solutions. It signifies not only technological advancements and product transformations but also imaginative ways of thinking, strategizing, and problem-solving.

A part of growing through innovation is embracing failure as a learning curve, encouraging risk-taking, and fostering a culture of perpetual learning. Innovation, for us, is not a standalone process but a journey that we embark on every day, driving us to improve, excel, and redefine the limits of possibility.

  • Bringing innovation allows us to stand out from the competition and provide market-leading solutions. It acts as a value proposition to our clients.
  • Simplicity and transparency in our innovations ensure they're user-friendly and understandable, amplifying user experience.
  • By encouraging continuous improvement, we ensure our services and solutions are continually evolving to meet the changing market needs.
  • Being nimble and adaptive allows us to adjust swiftly to changing market dynamics. It helps us to stay ahead and ensure maximum efficiency.
  • Being professionally curious and courageous ensures we are at the forefront of industry trends and developments. This courage fosters innovation and helps us venture and succeed in unknown areas.
In essence, these competencies are crucial to our business, as they form our guiding principles, shaping how we operate, evolve, and contribute value to our clients and the market at large. They allow us to stay true to our values of Trust, Connectivity, and Innovation.