Digitally onboard your clients with our secure Portal
Our secure Portal enables both you and your clients to securely communicate and share information with each other remotely. This means tasks can be completed ahead of an initial meeting, saving you time and allowing you both to focus on what really matters most when you are together.
How much could you save?
An individual financial adviser with one paraplanner could save up to £14,000 each year simply by using our secure Portal*
By using our secure Portal, you could save 2 hours for every brand-new client you digitally onboard
By using our secure Portal, you could save 1 hour for every ongoing client you digitally engage with for up-to-date information
Discover what's included within our secure Portal
From completing a fact find to exchanging documents, we have everything you need to digitally onboard your clients from the very beginning. This eliminates the need to conduct manual onboarding tasks, and is the key to unlocking a more engaging and much more efficient process.
Key tools and features
Our secure Portal, which contains bank-level encryption (AES-256), enables both you and your clients to securely communicate and share information with each other throughout your entire financial planning process. It can be completely white-labelled with your company branding, is available to download as an app on iOS and Android, and clients can either be invited to create their very own secure Portal or they can even 'self-onboard' themselves.
Digital Fact Find & Custom Fact Find
Our Digital Fact Find (which can be customised to include questions relating to ESG investing, for example) enables you to gather personal and financial information about your clients remotely, saving you time and making your process much more efficient. Plus, information entered into a Digital Fact Find can be seamlessly sent to all the other software providers you use, therefore reducing the need for you to manually key any client information and retaining its accuracy.
Document Exchange & Digital Accept
Our 2-way Document Exchange enables both you and your clients to digitally share documents with each other via the secure Portal, eliminating the need for a manual exchange. Documents can be digitally accepted, which means clients can receive, read and agree to documents, such as your terms of business and fee agreement, remotely. When this feature is combined with the Secure Messenger, you and your clients truly can communicate and share information with each other securely.
Our 2-way Secure Messenger enables both you and your clients to safely and securely communicate and share information with each other, offering an alternative to less secure communication methods such as email. Both you and your clients can exchange direct messages on a computer or via the secure Portal app on a mobile or tablet device, and any messages sent will immediately ping a notification to help enhance engagement.
By digitally onboarding your clients and integrating your account with all the other software providers you use, you can streamline your process and reduce the need to manually key any client information. We integrate with all major back-office systems, as well as other software such as Credas for remote Anti-Money Laundering checks and EValue for Attitude to Risk Questionnaires.
- Conduct remote Anti-Money Laundering checks
- Conduct remote Attitude to Risk Questionnaires
- Automatically generate Letters of Authority
- Option to include open banking/finance in your Digital Fact Finds
- Share custom web links, such as your company website
Find out how and why you should use our secure Portal
Discover how individual features can really benefit your onboarding process, and why our secure Portal is the highest rated Portal by financial advisers*.
How to invite your clients to create a secure Portal
Find out how to send your clients a secure link inviting them to create their very own secure Portal.
Why exchange documents digitally with clients?
Discover why you should consider digitally exchanging documents instead of physical versions.
How to create a custom digital fact find?
Find out how to add questions to the digital fact find, or even create a brand-new custom version.
How important was digital onboarding in 2021?
or 42,000 hours were saved by financial advisers digitally onboarding and engaging with clients using our secure Portal*
brand-new households created their very own secure Portal (27% have now been created by clients aged 60-79)
digital fact finds were either completed by brand-new clients being digitally onboarded or updated by ongoing clients
documents were digitally exchanged, with 60% of them being securely sent by clients to their financial adviser
I have recently started using the secure Portal app and have been very impressed with its look and ease of use. I find the Secure Messaging function particularly useful for client communication and I would recommend any adviser who subscribes to download the app and give it a go!
Only through lockdown did I eagerly take up the use of online fact-finding. So pleased I did - clients complete it when it suits them, and my experience is that you get more information than a face-to-face notes session. It is customisable too!
This software is simple to use and works by engaging clients in their financial futures, without overcomplicating things. I have been waiting 25 years for a tool like this
Simple and transparent pricing
*based on our Return On Investment calculator which uses information from the FCA, NextWealth, Platforum, and our own research/expert opinion